At ZIOS, we take great care to ensure your products arrive in perfect condition. However, if your order arrives damaged, we are here to help.

Policy Details:

1. Eligibility: This policy applies only to products that are damaged during shipping or delivery.

2. Notification: Please contact us within 7 days of receiving your order with photos of the damaged item.

3. Return Process:

   • Our team will review your claim and provide instructions for returning the damaged product.

   • Once the item is received and verified as damaged, we will replace the product or issue a full refund.

4. Shipping Costs: If the product is confirmed as damaged, return shipping will be covered by ZIOS.

5. Exceptions: Products damaged due to customer misuse or improper handling after delivery are not eligible for returns.

We strive to make this process quick and easy, ensuring you receive your order in perfect condition.

Contact Us: +961 76 448 773